All products shown on this website might not be available on all markets.
Customer Support
At Vitrolife we put the customers in focus. Customer satisfaction is our most essential quality objective. It is continuously measured and evaluated so that we can constantly improve customer service and support.
Customer Service
Working with customers from all over the world demands us to put a lot of effort in understanding the different needs for different parts of the world. Our personnel speak several different languages and apart from English we can also provide user guides for our products on the main European and Asian languages.

Vitrolife has two offices, one in Göteborg, Sweden and one in Denver, USA. If you are located in North or South America, please contact our US office. For customers in all other countries, please contact our office in Sweden. On the customer service page you can find the Vitrolife representatives for your area.

To come in contact with Vitrolife, or to use one of our self-support tools, please follow the links below.

Customer Service
Find a Vitrolife representative in your area.
To Customer Service
Order Department
Contact our order department to place an order or find out more on standing orders and delivery schedules.
To Order Department

Technical Support
Contact our technical support personnel for advice or assistance on how to use Vitrolife products in your lab.
To Technical Support
CycleCalc™
CycleCalc™ is a tool helping you calculate how many bottles you need of each product in the G5-Series™ during a four week period.
CycleCalc™

Procedure Manual
Download or request a CD with the Procedure Manual for how to use Vitrolife media.
To Procedure Manual
Product Inserts
Download Product Inserts for Vitrolife products.
To Product Inserts

MSDS
Download Material Safety Data Sheets for Vitrolife products.
To MSDS