24h support hotline

Welcome to Vitrolife support for EmbryoScope. Here you will find information on how to contact us in case you need our assistance.

For urgent assistance, please call our 24 hour hotline on +45 7023 0500.

For urgent support in the US, please call 888-879-9092.

You can also contact us by writing an e-mail to support.embryoscope@vitrolife.com. We constantly monitor this e-mail inbox and we will send you an answer as quickly as possible and always within two business days.

Should you experience any technical issues, our team of highly skilled service technicians is ready to assist you and will, if needed, visit your clinic as quickly as possible to solve any issues on site to ensure that your EmbryoScope time-lapse system performs at its best.

We take pride in providing you with a quick and correct answer and to help ensure this goal, our service department is in close contact with the other departments in the Vitrolife group. Such as our production department, R&D department and scientific support department. In this way, you will be able to contact us with a wide range of questions and with the assistance of our experts we will provide you with an answer.