Technical support

We are here to support you. Please find your region below with contact details for your market.

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Europe, Middle East, India & Africa 

General technical support

Tel: +46 31 721 80 20
Email: support.fertility@vitrolife.com

Technical support Time-Lapse

24 hour hotline +45 7023 05 00 for urgent assistance
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com

Technical support Genomics

Email: support.genomics@vitrolife.com

Technical support Lab QC systems

Tel: +45 7023 0500
Email: support.de@vitrolife.com

Technical Support Laser systems

Tel: +49 871 430657 288
Email: support.de@vitrolife.com

VitroTemp Calibration

See list of appointed service partners we recommend.

Americas

General technical support

Tel: +1 866 848 7687 #3
Email: support.us.fertility@vitrolife.com

Technical support time-lapse

24 hour hotline +1 888-879-9092 for urgent assistance 
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com

Technical support Genomics

Email: support.genomics@vitrolife.com

Technical support lasers & lab QC systems

Tel: +49(0)8765-939 900
Fax: +49(0)8765-939 9070
Email: support.de@vitrolife.com

VitroTemp Calibration

See list of appointed service partners we recommend.

Japan & Pacific

Technical Support Centre

Tel:+81 3-6459-4538
Email: support.japan@vitrolife.com

VitroTemp Calibration

See list of appointed service partners we recommend.

 

 

 

Asia 

Technical support all products

Tel/Fax: +86 10 6403 6613
Email: support.asia@vitrolife.com

VitroTemp Calibration

See list of appointed service partners we recommend.