Technical support

We are here to support you. Please find your region below with contact details for your market.

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Europe, Middle East & Africa 

General technical support

Phone: +46 31 721 80 20
Email: support.fertility@vitrolife.com

Technical support time-lapse products

24 hour hotline +45 7023 0500 for urgent assistance
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com

Genomics technical support

Email: support.genomics@vitrolife.com

Technical support lasers & lab QC systems

Phone: +49(0)8765-939 900
Fax: +49(0)8765-939 9070
Email: support.de@vitrolife.com

Americas

General technical support

Phone: +1 866 848 7687 #3
Email: support.us.fertility@vitrolife.com

Technical support time-lapse products

24 hour hotline +1 888-879-9092 for urgent assistance 
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com

Genomics technical support

Email: support.genomics@vitrolife.com

Technical support lasers & lab QC systems

Phone: +49(0)8765-939 900
Fax: +49(0)8765-939 9070
Email: support.de@vitrolife.com

Japan & Pacific

Technical support all products 

Phone: +81(0)3-6459-4437
Fax: +81(0)3-6459-4539
Email: japan@vitrolife.com

 

 

 

 

Asia 

Technical support all products

Phone/Fax: +86 10 6403 6613
Email: support.asia@vitrolife.com